Rotate sources. Purchases below the single purchase limit may be made without securing competition if the CH considers the prices to be fair and reasonable. Whenever practical, solicit suppliers other than the previous vendor, before placing repeat orders.
If suppliers furnish standing price quotations or catalog prices on a recurring basis, competition on individual purchases is not necessary, but CH will periodically confirm the prices as current. (T-3) When determining the number of sources to solicit, consider the nature of the item or service to be purchased, and whether it is highly competitive. Use information from recent purchases of the same or similar items or services. Consider the urgency of the purchase, the dollar value of the purchase, and past experience concerning dealer prices.
Cardholders will distribute these purchases equitably amongst
qualified vendors when practical. (T-3)
General Questions
To be most efficient, engaging, and safe, websites need constant retuning, just like a car. To continue with that metaphor, cars that are well taken care of will last longer. Unfortunately, at some point, they all need a new engine, new paint and eventually find their way to the scrap heap. One year for a website is like seven years for a car. Web development is one of the fastest evolving technologies, as mobile devices now power the internet. If your website is past its second birthday and has not been under the watchful eye of a web professional, it’s most likely due for an overhaul.
We will build and set up an installation with demo content that probably applies 80% to your FSS.
After receiving the sitemap from you, it will take a few days before you can start working on it.
Your task will be changing and filling the content.
It is reasonable to finish changing the content in just two weeks to go live.
Sections that need more work can be disabled and edited with the facility managers in personal meetings. This works very well since they can then see and fill the content together, and they will feel that this was a very good service to them from marketing.
When sections are done, they can go live one by one. Until then, the sections are only visible to those with a login.
The website is typically a project that will take 30 days. After the 30 days, there will be a reminder that after 60 days, Your Force Support is not obligated to work on your website anymore if there is no valid or reasonable reason not to be finished yet.
For that reason, We are asking not to start new projects for the POC(s) working on the website. After the payments, we can set up a start date.
The website is provided with content that probably applies for 80% to your FSS. It is reasonable to finish changing the content in just two weeks to go live.
Sections that need more work can be disabled and edited with the facility managers in personal meetings.
There are FSS's that have managed to change the content in just 4 days.
Yes. Updating the content of your website will be as easy as using MS Word! The website comes with an intuitive, easy-to-learn award-winning, configurable WYSIWYG (What You See Is What You Get) editor. This interface includes advanced text, image, file and link handling, plugin support, and an Administration interface for editor configuration.
We will provide you with the basic training you need to update your content successfully. If you ever need help or have questions, we are always available to assist you.
The website is provided with content that probably applies for 80% to your FSS. It is reasonable to finish changing the content in just two weeks to go live. Sections that need more work can be disabled and edited with the facility managers in personal meetings. This works very well since they can then see and fill the content together, and they will feel that this was a very good service to them from marketing. When sections are done, they can go live one by one. Until then the sections are only visible to those with a login.
No ... Your Website would soon be a total disaster. However, in certain cases, we can set up additional restricted user accounts for facilities within your squadron at your request. These accounts can be configured with varying degrees of access. This approach allows for a collaborative effort to keep your website content up-to-date.
Your Force Support works directly with the Marketing Director in your department or decision-makers in your FSS and will guide and teach your POC according to the care or service package.
The website is built with HTML 5 and CSS3. Due to NIPRnet restrictions, minor, aesthetic flaws can occur. The NIPRnet has specific requirements for SSL certificates. We will install and configure an approved certificate.
Updating your website on an NIPR computer will work, but it is not a good idea. The browsers are often outdated due to the outdated software that the US Air Force is still using.
Please, let us guide you.
All that we ask for is to follow the 7 steps on the getting started pages:
Your Force Support customers their data is used for their purposes. Your Force Support will respect privacy laws, like GDPR or CCPA, and not share data for other purposes. An existing customer can be asked to function as a reference, and they could then contact you.
We will help you make a sitemap as the first step in the project. A site map provides a structural overview of how your website will be put together. It serves as the blueprint for building the menus and pages. It ensures that your requirements are clearly outlined and that the scope of work is clearly defined.
Yes, in the admin section, you can watch the log manager. This tool will register everything from software updates, logins, and updates on your website from your own team. You will be able to log in at any time and see what is being done. Your involvement and feedback are important at this time. As we go forward, you will be required to write or do corrections to your own text directly on the website.
Your project includes an allowance of time for making changes, adjustments, and tweaking. Once the template and sitemap have been approved, changes or additions outside the agreed scope of work might require additional time and costs to complete.
For example, if you purchase a medium package and request items that require a large package, we will advise you to upgrade your package. Your project will never go over budget without your informed consent.
SEO (Search Engine Optimization) refers to the efforts made to improve your website's ranking with search engines. In short, it ensures your website can be found in search engines like Google for words and phrases most relevant to what your website offers and what your customers search for.
Your website will be built to be SEO ready by ensuring the structure and content are fully optimized to be well-indexed by search engines. Having this foundation done right is an essential step in improving your organic (free) search results.
When the website goes live, we will synchronize the sitemap with the metatag descriptions with Google. It will result in new and more relevant search results to find what is on your website. Each time you change something on your pages, your website can inform (ping) Google that you did a change, and Google will know to recrawl the page.
Yes,
We will be building the new website on a different domain name, and once we are ready to go live, we will switch to your original domain name.
A meta description summarizes the content of a webpage. This short description is what displays to a customer in search engine results. A good meta description should be 135 to 160 characters (40-50 words) and provide relevant, concise information that matches the page's content. Taking the time to write a meta description for each page on your website can improve your organic (free) search results. Pages with meta descriptions index better, which provides a clearer, faster path for your customers to find the information they were searching for.
Please provide meta descriptions and keywords for each webpage on your sitemap so we can add them to your website along with your content. If you have any questions, we will help and give you tips and pointers on writing effective meta descriptions. The below article is a great resource if you are new to writing meta descriptions.
CMS stands for "Content Management System," a software tool that allows you to create, edit, manage and publish content on the web. There are many different CMS options available, but they all share the common goal of providing the user with an intuitive interface for building and modifying webpage content.
Everything you need to know about getting started and all the project phases can be found on our Getting Started Page.
Training & Support
Training is provided, one-on-one, through screen sharing sessions and teleconferencing. This proven method, combined with the website user guide found in your admin part of your website, will give you everything you need to update your website's content.
Requesting Support Via Ticket System
Routine Support & Work Requests
Support requests and work requests can be submitted 24/7 via the support portal. After submitting your request, you will receive a ticket confirmation via email. From now on, you can easily track the progress of all your support requests and work orders using your email address.
Urgent Support
& Quick Questions
You can also contact us during regular business hours via ZOOM, Skype, Social Media, iMessenger, WhatsApp, or Phone so we can provide immediate support for urgent matters or answer quick questions as they arise.
Support is available:
Europe (GMT +1 • Amsterdam)
Mon - Fri
8 am to 6 pm
United States (GMT -5 • New York)
Mon - Fri
8 am to 6 pm
To accommodate your schedule, training can be scheduled outside of these hours on request.
No worries, there is nothing you can break that we can not fix. Backups are done three times a day, and if you ever need a backup restored, it only takes a few minutes, and there is no charge. Each page on the website has a minimum of 30 versions that you can restore yourself.
You can request a new page for an event or facility at the support portal.
The Event or facility page is prepared for you with demo content that applies most so that you only have to change the content. This will save you a lot of time. Of course, you are free to build your design too.
Data Security & Technique
No, we require the Air Force websites we build and maintain to be hosted with our own Your Force Servers. We need the highest standards with the best people who deeply understand what we are doing and complete control of the configurations and settings needed for your website's optimum performance and redundant backup systems in place.
Unlike commercial websites, Air Force websites are governed by an additional set of rules. The servers that house our websites have the added security measures of ISO 27001 Data Center Certification and Next-generation DDOS protection to ensure your information meets the Air Force Privacy Act and DISA regulations.
The Complete Care package includes a 3 or 5 GB Disk Space (depending on package) on a dedicated Litespeed server with SSD, SSL included automated Daily Back-Ups (3 times daily, maintained off-site for up to 30 days), free restorations, custom configured for your CMS, a variety of licenses and free CMS/extension updates, patches and debugging.
Immediate updates ensure your website's security and integrity and are imperative in defending against hacking, malware, and computer viruses. CMS and extension updates cover security gaps commonly used to compromise websites. Without frequent, ongoing, and immediate updates, your website's data and visitors to your website are vulnerable to various risks. The majority of hacked websites could have avoided this hardship had they stayed current with updates and security patches.
Your Force Support does all updates for you.
Shared hosting is just what it sounds like. You are sharing a server's resources with a wide range of other websites, with no guarantees of who your neighbors are. On a Dedicated Server, you won’t suffer performance issues, security breaches, and configuration restrictions that are often associated with shared hosting environments. Additionally, your server is custom configured and optimized for your website, not generically set up to manage hundreds of customers' basic needs. Your website/software is set up to work in perfect harmony with the server, ensuring flawless operation, faster performance, and greater reliability.
The Servers' Information Security Management System, including the infrastructure, operation, and customer support of the data center, is certified in accordance with DIN ISO/IEC 27001
The ISO 27001 certificate requires reassessment and improve its information security methods continually. Regular audits will be performed to verify that the server's ISMS remains current.
Secure Socket Layers (SSL) is what websites and browsers use to ensure the information passed between them is kept secure and encrypted, serving as an anti-hacking shield.
Adding SSL to your website greatly benefits your overall ranking with popular search engines like Google. Anyone who visits your website will know you take your security seriously. With SSL, your website address will begin with HTTPS://.
Having the trust of your customers is an essential element of all internet business and commerce. SSL is one of the cornerstones of developing and maintaining that trust. Having SSL will also increase your ranking with search engines.
Yes, we are aware ... Although not all Chinese Companies are prohibited sources, we can state:
Your Force Support does not intend to use the brands listed in the following clauses:
Should there be more regulations or changes on this, we urge you or your resources to inform us as soon as possible.
We take data security and privacy very seriously. Our systems are hosted by ISO certified data centers protected by 24-hour surveillance and DDOS Protection. Backups are done 3 times a day and kept for 30 days.
No, due to security, all users have a unique account and use two-factor authentication. You can request a new website user account in the support portal.
The CMS of a website is similar to the operating system, requiring regular updates and patches for optimum security and performance. Over time the CMS will become obsolete and require migration to an entirely new version. A computer operating system would be upgraded from Windows 7 to Windows 8.
Migrations require a web developer's professional expertise to transition a website to a new CMS and debug it successfully. A new template and design adjustments, requiring a web designer, is often a part of the migration process. This costly, labor-intensive process can be avoided by adding our Complete Care Packages and provide a monthly time allowance of professional webmaster services.
Payment & Packages
No, a contract is not required. If you want to cancel any portion of the services, all required is 60 days' notice before your annual renewal date.
All major credit cards, including Mastercard, VISA, Discover, American Express, and P-Card. We also accept payments via PayPal and bank transfer. Additional payment options are available on request.
Yes, the products are eligible for PCard use as outlined in AFI 34-275 (23 Jun 2011).
When the package you select falls within the single purchase and monthly purchase limits, the PCard can be used and is the preferred payment method. PCard purchase limits vary across bases and theaters but typically range between $2500 and $5000 for most FSS Programs. The total of your purchase may include multiple items; however, the total amount cannot exceed the single purchase limit. Splitting the purchases to stay under the single purchase limit is considered an unauthorized split payment.
In cases where your package exceeds the single purchase limit of the P-Card, a PO (Purchase Order) will be required from your local NAF Contracting Office. In most cases, this branch handles purchases under $25000 that do not require SAM oversight. We are familiar with this process and can provide the documentation typically required to support the PO request. Please note that the completed approved PO will be required before the project getting underway if this payment method is used.
If you have additional questions about P-Card and Contracting/Procurement rules and regulations, please visit the NAFAFPO Website or consult with your local contracting officer.
Yes indeed, In some cases you can! You do not have to follow procedures with resources and contracting.
For purchases of $5,000 or less, competition is not required; contracting officer’s signature certifies prices are fair and reasonable. AFMAN 64302, para. 6.6.1.
Before the website or requested work starts, an invoice will be provided. Payment is due upon invoice. In exceptional cases, Net 30 Terms are permitted when an approved PO is provided in advance.
Your website will be built using a lightweight, SEO ready framework with a responsive design that performs perfectly on all devices, social media integration, site search, and built-in analytics. You will also have a gallery and event calendar that can be customized and modularized throughout the website. This package also includes CMS training on how to update your website content.
Additional services, functionality, and components can be added to this package based on your squadron's size and needs. Click here to see a full list of features, packages, or request a custom quote.